At My Sauna Home, we want you to be satisfied with your purchase. If you are not fully happy with your order, we provide a simple return process to assist you.
30 Day Return Period
You may return a sauna product within 30 days from the date you receive your order. To be eligible, items must be unused, in their original condition, and include all original packaging, tags, and accessories. Our support team is available to guide you through each step of the return process.
Restocking Fee: $0 β We do not charge any restocking fees for returns.
Return Policy Summary
Return period: 30 days from delivery
Condition: Items must be unused and returned in original packaging with all included items
Support: Assistance is available throughout the return process
Restocking fee: None
Return Shipping Costs
Defective or Incorrect Items
If you receive a sauna product that is damaged, defective, or not what you ordered, we will cover the return shipping cost.
Customer-Initiated Returns
If you wish to return an item for personal reasons, such as a change of mind or ordering the wrong sauna product, you are responsible for the return shipping cost. Original shipping charges are not refundable.
How to Start a Return
Contact Us
Email Help@mysaunahome.com with your order number and the reason for your return request.
Prepare Your Package
Place the item securely in its original packaging, including all accessories and documents.
Send Your Return
Follow the instructions provided after your return request is approved.
Refund Process
Inspection: All returned items are reviewed once received to confirm they meet the return requirements.
Refund Timing: After approval, refunds are issued to the original payment method. Please allow up to 7 business days for the refund to appear, depending on your payment provider.
Exchanges
If you would like to exchange a sauna product, please contact us at Help@mysaunahome.com, and we will assist you with the process.
Need Help?
For additional information, please visit our FAQ Page or contact our customer support team.
Contact Information
Phone: (317) 303-4025
Email: Help@mysaunahome.com
Business Address: 9783 E 116th Street, #A443, Fishers, IN 46037-2822, USA
Customer Service Hours: Monday - Friday, 9:00 AM - 5:00 PM (ET)
Response Time: We aim to reply within 1-2 business days
