My Sauna Home offers Free Shipping on all orders delivered within the United States. There are no minimum purchase requirements or hidden delivery fees applied at checkout.
1. Shipping Destinations & Costs
We currently ship exclusively to addresses within the United States.
Shipping Fee: $0.00 (Standard Shipping)
Service Area: All 50 U.S. States.
International Shipping: We do not offer shipping to international destinations at this time.
2. Delivery Timeline
To determine your estimated delivery date, please refer to the processing and transit schedule below:
Order Cutoff Time: 5:00 PM (EST)
Order Handling Time: 1–2 Business Days (Monday – Friday)
Transit Time: 3–4 Business Days (Monday – Friday)
Total Estimated Delivery : 4–6 Business Days
Note on Processing: Orders submitted after the 5:00 PM (EST) cutoff will begin the handling process on the following business day. Please note that we do not process or ship orders on weekends or federal holidays.
3. Carrier Services
Orders are dispatched via tracked services from the following carriers:
Freight Carriers: For larger sauna units and equipment.
UPS / FedEx / USPS: For smaller sauna accessories and products.
4. Order Tracking
Once your order is dispatched, a confirmation email will be sent to the address provided during checkout. This email contains a tracking number and a link to our tracking page to monitor your delivery status.
5. Delivery Support
If your tracking information has not updated for more than three business days, or if you experience a delay beyond the estimated delivery window, please contact us at Help@mysaunahome.com. We will coordinate with the carrier to provide a status update or resolution.
At My Sauna Home, we want you to be satisfied with your purchase. If you are not fully happy with your order, we provide a simple return process to assist you.
30 Day Return Period
You may return a sauna product within 30 days from the date you receive your order. To be eligible, items must be unused, in their original condition, and include all original packaging, tags, and accessories. Our support team is available to guide you through each step of the return process.
Restocking Fee: $0 – We do not charge any restocking fees for returns.
Return Policy Summary
Return period: 30 days from delivery
Condition: Items must be unused and returned in original packaging with all included items
Support: Assistance is available throughout the return process
Restocking fee: None
Return Shipping Costs
Defective or Incorrect Items
If you receive a sauna product that is damaged, defective, or not what you ordered, we will cover the return shipping cost.
Customer-Initiated Returns
If you wish to return an item for personal reasons, such as a change of mind or ordering the wrong sauna product, you are responsible for the return shipping cost. Original shipping charges are not refundable.
How to Start a Return
Contact Us
Email Help@mysaunahome.com with your order number and the reason for your return request.
Prepare Your Package
Place the item securely in its original packaging, including all accessories and documents.
Send Your Return
Follow the instructions provided after your return request is approved.
Refund Process
Inspection: All returned items are reviewed once received to confirm they meet the return requirements.
Refund Timing: After approval, refunds are issued to the original payment method. Please allow up to 7 business days for the refund to appear, depending on your payment provider.
Exchanges
If you would like to exchange a sauna product, please contact us at Help@mysaunahome.com, and we will assist you with the process.
Need Help?
For additional information, please visit our FAQ Page or contact our customer support team.
Have a question or looking for the right sauna? We’re here to help.
At My Sauna Home, we provide high-quality sauna solutions and direct customer support. Whether you need technical specifications for our saunas, shipping updates, or a product recommendation for your home, our team is ready to assist you.
